SUPPORT

 

Getting Reliable Assistance

iBridge Group offers world-class support to help customers fully leverage the value of their investment. With an Extended Service Agreement (ESA), iBridge offers varying levels of technical support which can be made available around the clock (24 hours a day, 7 days a week) at customer locations or remotely to help customers quickly and easily use, manage, and troubleshoot products and solutions.

iBridge extends functionality found at customer sites with offsite employees through the use of the Employee Portal.

Online Support Center

iBridge Group provides online support as an efficient method to submit and track support tickets to help customers fully leverage the value of their investment. Our technical support is available during normal business hours, 7:00AM to 5:00PM (CST), to help customers address maintenance related concerns. 

Extended Service Agreements (ESA)

Customers that elect to purchase an Extended Service Agreement (ESA) are provided with a full year of additional support services for software and solutions.  It’s a great way to protect your investment and can be renewed each year. These customers are also given login and password access to our online Support Center.

If you don’t already have a support account with us, but need support to help resolve a non-maintenance related issue. Please send us a request.