Kofax Services & Solutions

Kofax Monitor

Kofax Services & Solutions

Kofax Monitor

Kofax Monitor

Kofax Monitor is application monitoring software that provides real-time performance monitoring and metrics on the operational health of your capture system.

Features

Real-Time Capture Operation Management

Kofax Monitor examines both the system components and the real-time business service viability of your capture system and provides real-time access to operational information. Kofax Monitor oversees capture operational throughput such as module volume, batch volume, batch processing time (end-to-end, by module, and by remote site), station license usage, and successful synchronization of remote sites. The graphical dashboard provides both technical and non-technical personnel a picture of the Kofax system health.

Automated Problem Isolation and Notification

Kofax Monitor is capable of identifying an error, the time it occurred, and the nature of the occurrence. When exceptions occur, Kofax Monitor provides concise information to the proper support personnel. Shifting actions from unstructured application troubleshooting to a proactive, focused problem resolution mode often prevents a problem telephone call. For a given error condition, the monitoring software can take corrective action based on predefined actions to restart or reinitialize a service or process.

Performance Benchmarking

Recognizing and reacting to operational issues on a real-time basis is critical to ensuring high service levels and peak performance of business critical document processing systems. Kofax Monitor enables objective, measurable compliance with service level agreements. You can determine capture operation service levels and track capture application availability and performance over time.

Benefits

Kofax Monitor improves the day-to-day operational management of a capture implementation by managing and assessing capture operations including service level metrics, historical performance data and real-time capture processing status.

Benefits:

  • Monitor real-time capture operations
    • Visual dashboard
    • Improved reliability
  • Meet and prove service level agreements
    • Service level agreement (SLA) reports
    • Historical performance and benchmarking
  • Lower IT costs for isolating and resolving problems
    • Proactive problem solving
    • Improved service delivery
    • Increased customer satisfaction

CONTACT A SALES REPRESENTATIVE to learn more!

15211 Laguna Canyon Road
Irvine, CA 92618-3603
United States

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